Shipping policy

Shipping Policy

Thank you for shopping with HOUJIP.

Where We Ship

We currently ship only to valid delivery addresses within the United States. We do not offer international shipping at this time.

Order Processing

Orders are normally processed within 1–2 business days after payment is confirmed. Orders are not processed on weekends or U.S. public holidays. Processing time is separate from shipping time.

If we cannot process an order because an item is unavailable or the delivery information requires clarification, we will contact you using the email address provided at checkout.

Shipping Cost and Delivery Estimate

We offer free standard shipping on all U.S. orders. Estimated transit time is 5–8 business days after the order has shipped.

Delivery dates are estimates, not guarantees. Carrier delays, severe weather, service interruptions, and other events outside our reasonable control may affect delivery.

Tracking

When your order ships, we will send a confirmation email with available tracking information. Tracking may take up to 24 hours to update after the carrier receives the package.

Address Changes

Please review your delivery address carefully before submitting an order. If you notice an error, email xinyi20221218@163.com as soon as possible. We will try to help, but we cannot guarantee that an address can be changed after an order enters processing or ships.

Customers are responsible for providing a complete and accurate delivery address. Additional shipping costs caused by an incorrect or incomplete address may be deducted from a refund when permitted by law.

Lost, Damaged, or Incorrect Orders

If tracking shows no movement for an unusual period, your package appears lost, or your order arrives damaged or incorrect, contact us at xinyi20221218@163.com.

Please include your order number and, for damaged or incorrect items, clear photos of the item and packaging.

Report visible damage or an incorrect item within 7 days of delivery so we can investigate promptly. When we confirm that an item was damaged in transit, defective, or sent incorrectly, we will provide an appropriate replacement or refund. You will not be required to pay reasonable return shipping costs when the issue was caused by us.

Delivered but Not Received

If tracking shows “delivered” but you cannot find the package, first check the delivery location, household members, neighbors, and the carrier’s delivery details. If the package is still missing, contact us promptly so we can assist with a carrier investigation.

The available resolution will depend on the carrier’s findings and applicable law.

Contact

For shipping questions, email xinyi20221218@163.com.