退款政策

Refund and Return Policy

We want you to be satisfied with your HOUJIP purchase. This policy applies to orders placed through our store and delivered within the United States.

30-Day Return Window

You may request a return within 30 days after your order is delivered.

To be eligible for a return, the item must generally be in the same condition in which you received it, unused, clean, and complete with its original packaging, instructions, labels, and accessories. You must also provide the order number or other proof of purchase.

To request a return, email xinyi20221218@163.com before sending anything back. If the return is accepted, we will provide return instructions and the correct return address. Items sent back without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Inspect your order after delivery. If an item is damaged, defective, or different from what you ordered, contact us promptly with your order number and clear photos showing the issue.

When we confirm that an item is damaged, defective, or incorrect, we will offer an appropriate replacement or refund. HOUJIP will cover reasonable return shipping costs when we require the affected item to be returned.

Change-of-Mind Returns

For an eligible return that is not caused by damage, defect, or our fulfillment error, the customer is responsible for return shipping costs. Original shipping charges, if any, are not refundable unless required by law.

We recommend using a trackable shipping service. We cannot issue a refund for a return that does not reach the return address.

Items That Cannot Be Returned

The following items are not eligible for a change-of-mind return:

• Gift cards or other digital-value products;
• Personalized or custom-made items; and
• Items that have been used, washed, altered, damaged after delivery, or exposed to food in a way that makes them unsuitable for resale.

A sale or promotional price alone does not remove a customer’s return rights under this policy. Statutory rights for damaged, defective, or misdescribed goods are not limited by this section.

Exchanges

The fastest way to receive a different item is to request a return and place a new order after the return is approved.

For a confirmed damaged, defective, or incorrect item, contact us so we can arrange an appropriate replacement when available.

Refunds

We will inspect an authorized return after it arrives. If approved, the refund will be issued to the original payment method. Please allow time for your bank or card provider to process and post the refund.

We will notify you if a refund is approved, reduced because the returned item shows damage or missing parts not caused by us, or declined because it does not meet the policy conditions. Any reduction will be reasonable and permitted by applicable law.

If more than 10 business days have passed since we confirmed that a refund was issued, contact your bank or card provider first. If the refund is still not visible, email xinyi20221218@163.com.

Cancellations

If you need to cancel an order, contact us as soon as possible. We will try to cancel it before processing or shipment, but cancellation is not guaranteed after fulfillment has begun.

If the order has already shipped, you may request a return after delivery under this policy.

Consumer Rights

Nothing in this policy limits rights that cannot legally be excluded under applicable consumer-protection laws.